Etech’s world wide facilities – Onshore, Nearshore, and Offshore, hold the abilities to customize the solution that ideal in shape your entire wants. With Etech’s worldwide outreach, Etech is usually available to aid your clients and deliver dependable exceptional ordeals.
a gaggle of devoted leaders inside the Make contact with Centre marketplace who're keen about earning a exceptional distinction for our
About us Etech provides following-era BPO alternatives. a world minority-owned business, Etech has created and trademarked how to turn your info into strategic insights. Leveraging the strength of artificial as well as human intelligence Etech enhances coaching and coaching to target essential behaviors making enhanced client encounters and shareholder worth. Etech introduced in 2003 with only 400 personnel and just one Speak to Centre in Nacogdoches, Texas.
Etech is an omnichannel shopper engagement remedies provider for some of the environment’s top and most highly regarded brand names. The expertise Etech has acquired throughout a variety of business verticals permits us to constantly provide exceptional, particular purchaser ordeals.
Learn More lifetime At Etech Etech believes in Performing challenging and playing difficult and strives to produce personnel feel empowered and self-assured in the job They are really doing.
At QEval, we’re focused on aiding Call facilities make improvements to their performance through clear, actionable insights. Our functionality analytics experiences give you a comprehensive breakdown of agent activities, client interactions, and operational bottlenecks, so you may make educated decisions that produce measurable improvements. With QEval, you don’t just get stories—you obtain the instruments and proposals to act on them.
Etech’s progressive technological know-how remedies and seasoned leaders comprehend your small business requires and recognize the strategic insights your manufacturer must push success.
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Metrics like handle time, CSAT scores, resolution rates, and actionable insights are critical to achievement in 2024. Gone are the times of focusing solely on contact quantity. Now, it’s about digging into the standard of each conversation and driving genuine outcomes. wanting to get your contact Middle efficiency to the following stage? Enroll at QEval University and ???? Listen to Shawndra’s total insight below: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mix of treatment, rely on and Power introduced to the organization is what will make the tradition at Etech exceptional. Our CEO routinely states, “If we take care of our folks, the quantities will deal with on their own.”
improving your Get in touch with Heart’s general performance doesn’t should be challenging. With QEval College, you’ll achieve usage of vital instruments and coaching that present correct, measurable enhancements in agent functionality.
fulfill Malisha, a shining star on our customer support group! From tackling jobs to enjoying entertaining workforce routines, Malisha is familiar with how to help keep the harmony in between work and Participate in. Her positive Frame of mind and group spirit make her a Pleasure to operate with.
A group of devoted leaders while in the contact Heart field who will be obsessed with creating a exceptional change for our
Here are just a few critical attributes of what we provide: ✅ comprehensive insights into agent functionality via in depth analytics